Privacy Policy

Last updated: 26 April 2026

SiteSoft respects your privacy. This policy explains how we collect, use and protect information when you interact with our websites, software services or messaging tools.

Information we may collect

We may collect your name, contact details, WhatsApp number, message content, enquiry details, technical logs and information you choose to provide when communicating with us or our automated messaging services.

How we use information

We use information to respond to enquiries, provide requested information, operate messaging services, improve our systems, troubleshoot technical issues, maintain security and comply with legal obligations.

WhatsApp and messaging services

When you send messages to a SiteSoft-powered WhatsApp bot, your message may be processed to provide an automated response. Message content may be logged for support, diagnostics and service improvement, depending on system configuration.

Sharing of information

We do not sell personal information. We may share information with service providers who help us operate our systems, hosting, messaging infrastructure or support services, where necessary and appropriate.

Security

We apply reasonable technical and organisational safeguards to protect information. No online system can be guaranteed completely secure, but we work to reduce risk and limit access to authorised personnel.

Retention

We retain information only as long as reasonably necessary for business, support, legal or operational purposes.

Your rights

You may request access, correction or deletion of your personal information by contacting us at info@sitesoft.co.za.

Contact

For privacy questions, contact SiteSoft at info@sitesoft.co.za.